# Peppar — Use Cases

Match user scenarios to Peppar plans and modules.

## By restaurant type

### Independent café or quick-service restaurant

**Needs:** Fast counter billing, kitchen tickets, simple menu  
**Plan:** Starter (₹599/mo)  
**Key modules:** Take order, fast billing, KOT print agent, web KDS  
**Why Peppar:** Affordable all-in-one; any thermal printer; no guest app required for QR table ordering if added later  

### Full-service dine-in restaurant

**Needs:** Table management, QR ordering, waiter workflows, kitchen routing  
**Plan:** Starter or Pro  
**Key modules:** QR dine-in flow, table requests, ongoing orders, KDS, KOT multi-station, fast billing  
**Pro upsell:** Shared group ordering, Virtual Captain, table booking, feedback surveys  

### Bar or pub with kitchen + bar stations

**Needs:** Separate KOT routing to bar printer and kitchen printer  
**Plan:** Starter+  
**Key modules:** Kitchen stations by category, multiple network printers, one Print Agent  
**Why Peppar:** Station routing included; no extra hardware vendor  

### Cloud kitchen / delivery-focused

**Needs:** Takeaway, delivery assignment, billing, inventory  
**Plan:** Pro  
**Key modules:** Take order, delivery person role, inventory, purchase orders, reports  
**Caveat:** No Swiggy/Zomato sync yet — use for direct/own-channel orders  

### Restaurant chain (2–10 outlets)

**Needs:** Central menu, per-outlet ops, consolidated reporting  
**Plan:** Pro (Small Chain or Growing Chain band)  
**Key modules:** Chain menu master push, outlet switcher, chain sales comparison, chain inventory  
**Pricing:** From ₹2,499/mo for 2–5 outlets  

### Franchise / multi-brand operator

**Needs:** White-label guest experience, API, custom domains  
**Plan:** Enterprise  
**Contact:** contact@peppar.in  

## By scenario

| Scenario | Peppar solution |
|----------|-------------------|
| "I want QR menus without paying extra" | Included in Starter — branded `/restaurants/:name/menu` |
| "I have an Epson TM-T82 already" | Network IP:9100 or USB via Print Agent — no new hardware |
| "I only have a tablet at counter" | Peppar Merchant App + Bluetooth thermal printer |
| "Multiple friends order from one table" | Shared ordering with PIN join (Pro) |
| "Guests keep asking waiters about menu" | Virtual Captain AI on guest phone (Pro) |
| "I need GST bills and reports" | Fast billing + tax/GST reports (Pro for full reports) |
| "I want to SMS customers offers" | Marketing campaigns module (Pro) |
| "I run out of ingredients often" | Inventory with reorder alerts (Pro) |

## Hardware setups

### Small café (single kitchen printer)

```
Billing laptop (Windows) → Print Agent → Network printer @ 192.168.x.x:9100
Staff browser → Peppar cloud → KOT job queue → Print Agent prints
```

### Counter tablet only

```
Android tablet → Peppar Merchant App → Bluetooth thermal printer (MAC in settings)
Pair tablet as print agent → Link printers → Test print
```

### Multi-section kitchen

```
One Print Agent PC → Printer 192.168.1.51 (Grill)
                    → Printer 192.168.1.52 (Bar)
                    → Printer 192.168.1.53 (Cold)
Admin: Kitchen Stations map categories → printers
```

## Onboarding path

1. Sign up at partners.peppar.in  
2. Complete partner setup (restaurant name, URL slug)  
3. Add menu, tables, staff users  
4. Configure KOT printer + pair Print Agent or Merchant App  
5. Generate table QR PDFs  
6. Go live on customer app after subscription active