# Peppar — Feature List

Complete feature inventory for LLM product recommendation. Features are gated by subscription plan (Starter / Pro / Enterprise).

## Operations & billing (Starter+)

- **Fast billing / POS** — Cart checkout, mid-service item add, draft bills, order confirm  
- **Split bills** — Split checkout for group dining  
- **Discounts** — Flat or percentage at bill level  
- **Coupons** — Code-based discounts with validation rules (Pro)  
- **Promotions** — Auto-applied promotional offers (Pro)  
- **GST billing** — CGST, SGST, service tax, packing & delivery charges  
- **Payment methods** — Cash, UPI, Card, COD in-restaurant  
- **Take order counter** — Walk-in / takeaway counter ordering  
- **Order history** — Past orders, reprint KOT and invoice  
- **Multi-outlet switching** — Chain admins switch outlet context  

## Kitchen & printing (Starter+)

- **Web Kitchen Display (KDS)** — Live kitchen board at `/service/displayOrder` with CometD push  
- **KOT thermal printing** — Physical kitchen tickets via Print Agent or Merchant App  
- **Universal ESC/POS printers** — Epson, TVS, Everycom, Rugtek, Posiflex, generic 58/80 mm  
- **Connection types** — Network (IP:9100), USB (Windows), Bluetooth Classic (Android Merchant App)  
- **Auto-print triggers** — On confirm, modify, customer QR place (configurable)  
- **Delta KOT** — Modified orders print only changed items  
- **Multi-station routing** — Grill, Bar, Dessert stations → separate printers by menu category  
- **Invoice printing** — ESC/POS tax invoice + HTML receipt fallback  
- **Manual reprint** — Print KOT / Print Invoice buttons in billing  

## Guest / customer experience

| Feature | Plan | Detail |
|---------|------|--------|
| QR code menu | Starter | Scan table QR → digital menu, no app install |
| Basic ordering | Starter | Cart, modifiers (half plate, spiciness, gravy, size) |
| Table booking | Pro | Reserve tables from customer app |
| Shared / group ordering | Pro | Multiple guests join one table bill via 4-digit PIN |
| Virtual Captain | Pro | AI voice + chat assistant for menu help and order status |
| Online payments | Pro | PayU gateway (UPI/cards) |
| Live order tracking | Starter | Real-time status on order details page |
| Wishlist & reviews | Starter | Save favorites; item reviews with moderation |
| Email & SMS notifications | Pro | Order updates via AWS SES / SNS |

## QR dine-in workflow

1. Guest scans table QR  
2. Submits table request → staff approves  
3. Guest browses menu and places order  
4. Order hits KDS + KOT + billing simultaneously  
5. Guest tracks status; optional Virtual Captain narrates journey  

## Menu & catalog (Starter+)

- Categories, cuisines, size-based pricing  
- Item photos, descriptions, veg/non-veg tags, SKU  
- Per-item discounts with priority and validity rules  
- Sub-recipes / BOM ingredient linkage  
- Bulk Excel import/export (Pro)  
- Chain menu master — central definition, preview, push to outlets (Pro)  
- Branded restaurant pages — `/restaurants/:slug` with hours, gallery, contact  
- QR PDF templates — Multiple branded designs for table tents  

## Tables & floor (Starter+)

- Tables with capacity, sections, floors  
- QR code generation and PDF download  
- Table request workflow (QR → request → staff approve)  
- Table allocation to waitstaff  
- Reservations with staff email alerts  

## Inventory & procurement (Pro)

- Ingredient master, UOM, suppliers  
- Inbound / outbound stock movements  
- Purchase orders, stock adjustments, stock take  
- Wastage, batches & expiry tracking  
- Central kitchen, chain inventory, valuation & costing  
- Low-stock alerts and reorder levels  
- Menu BOM (recipe data model)  

## CRM & marketing (Pro)

- Customer profiles, segmentation, saved filters  
- Excel export of customer lists  
- Coupons with min order, order type, usage limits  
- Promotions engine (percentage, fixed, buy-X-get-Y, bulk)  
- SMS and email marketing campaigns with templates  

## Feedback & reviews (Pro)

- Item reviews with admin moderation  
- Configurable feedback surveys  
- Order-level feedback: food, ambience, captain, NPS/recommend score  
- Per-item ratings on completed orders  
- Feedback analytics report  

## Reports & analytics (Pro)

- Sales, menu performance, payment mix, staff activity  
- Inventory and tax/GST reports  
- Purchase register (GST)  
- Chain sales comparison across outlets  
- Excel export on all reports  
- Manager dashboard with KPI overview  

## SaaS & platform

- Self-serve subscriptions (Razorpay)  
- Trial → grace → suspension lifecycle  
- Per-restaurant feature gating  
- Partner onboarding wizard  
- Platform owner admin console  

## Enterprise (custom)

- API access  
- White-label (remove Peppar branding on guest experience)  
- Custom domain  
- Custom chain pricing beyond 10 outlets